Gorgias
Score 66
Gorgias vs Katana
Katana
Score 74
Quick Verdict
Winner: Katana
Katana currently ranks higher for overall value. Gorgias remains a strong option for specific workflows.
Gorgias
Ease of use7.0
Features7.0
Pricing9.0
Support7.0
Overall7.0
Katana
Ease of use7.0
Features7.0
Pricing6.0
Support7.0
Overall7.0
| Feature | Gorgias | Katana | Winner |
|---|---|---|---|
| Starting price | 10 USD | 299 USD | Gorgias |
| Editor score | 66 | 74 | Katana |
| Category overlap | ecommerce | ecommerce | Tie |
Choose Gorgias if...
- - Shopify and BigCommerce stores processing 500+ support tickets per month
- - D2C brands looking to automate repetitive order-related inquiries
- - E-commerce teams that want to measure support's impact on revenue
Choose Katana if...
- - Small to mid-size manufacturers doing $500K-$20M annual revenue
- - D2C product brands selling through Shopify that need production management
- - Food and beverage producers needing lot tracking and expiration management
Is Gorgias better than Katana?
Katana currently leads by score, but both tools can be the right fit depending on your use case.
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