Help Scout
Score 84
Help Scout vs respond.io
respond.io
Score 80
Quick Verdict
Winner: Help Scout
Help Scout is currently ranked higher for overall value. respond.io remains a strong alternative depending on your workflow and budget.
Help Scout
Ease of use9.0
Features10.0
Pricing9.0
Support9.0
Overall10.0
respond.io
Ease of use9.0
Features10.0
Pricing6.0
Support9.0
Overall10.0
| Feature | Help Scout | respond.io | Winner |
|---|---|---|---|
| Starting price | 25 USD | 79 USD | Help Scout |
| Free plan | Yes | No | Help Scout |
| Editor score | 84 | 80 | Help Scout |
Choose Help Scout if...
- - Growing businesses (10-50 employees) prioritizing customer relationships
- - Teams transitioning from shared email inbox to proper helpdesk
- - Companies wanting personalized support without enterprise complexity
Choose respond.io if...
- - E-commerce businesses communicating with customers via WhatsApp and social media
- - Support teams managing conversations across multiple messaging platforms
- - International businesses where customers prefer WhatsApp over email
Is Help Scout better than respond.io?
It depends on your priorities. Help Scout currently ranks higher overall, but both tools are competitive options.
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