CloudTalk

Cloud-based call center software for sales and support teams with 160+ international numbers, CRM integrations, and analytics.

customer-support
Điểm Đánh Giá
4.4

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4.4
Đáng dùng

Điểm CloudTalk

Dễ sử dụng
4.5
Tính năng
4.3
Giá trị
4.5
Hỗ trợ
4.1

Dựa trên đánh giá biên tập của chúng tôi về tính dễ sử dụng, tính năng, giá trị, hỗ trợ và tích hợp.

Tốt nhất cho

Sales teams making international calls and needing CRM integrationCustomer support teams requiring call center features (routing, recording, analytics)Remote teams needing business phone numbers in multiple countries

Tốt nhất cho

Sales teams making international calls and needing CRM integration

Dùng thử miễn phí

Không

Tính năng nổi bật

Virtual phone numbers in 160+ countries

Thành tích

Từ năm 2016

Vấn đề nó giải quyết

CloudTalk solves the complexity of managing business phone calls across multiple countries and integrating call data with CRM systems. Traditional phone systems are hardware-based, expensive, and don't connect to modern sales and support tools. CloudTalk provides instant access to local and international numbers without physical hardware, automatically logs calls in your CRM, and gives managers visibility into team performance through analytics. For sales teams calling international prospects, CloudTalk eliminates the barrier of expensive international calling and allows reps to appear local with country-specific numbers.

Tính năng chính

  • Virtual phone numbers in 160+ countries
  • Smart call routing and IVR (interactive voice response)
  • Call recording and monitoring
  • CRM integrations (HubSpot, Pipedrive, Salesforce, Zendesk)
  • Real-time analytics and reporting dashboards
  • Click-to-call from browser and CRM
  • SMS and messaging capabilities

Ưu điểm

  • + Extensive international number coverage (160+ countries)
  • + Affordable pricing compared to enterprise competitors
  • + Strong CRM integrations that sync call data automatically
  • + Easy setup without hardware or technical knowledge
  • + Excellent call quality and reliability

Nhược điểm

  • - Limited video conferencing features (primarily voice-focused)
  • - Customer support response times can be slow
  • - Mobile app has occasional stability issues
  • - Some advanced features require higher-tier plans

Giá cả

Lite

$19

/tháng

  • + Unlimited calls US and Canada
  • + Call recording
  • + Basic call handling and IVR routing
  • + Click-to-call

Essential

$29

/tháng

  • + Smart dialer
  • + 95+ CRM and helpdesk integrations
  • + Custom dashboards
  • + Advanced call handling

Expert

$49

/tháng

  • + Unlimited international calling
  • + Power dialer included
  • + Advanced analytics and monitoring
  • + Salesforce ecosystem support

Custom

Custom

Contact sales

  • + Custom pricing
  • + Dedicated account manager
  • + SLA
  • + Enterprise-grade security

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Nhận định của chúng tôi

CloudTalkĐáng dùng

CloudTalk is the strongest choice for sales and support teams that need international calling capabilities at a reasonable price. Its standout feature is access to phone numbers in 160+ countries — significantly more than most competitors — allowing businesses to appear local when calling prospects or customers anywhere in the world. For companies with international operations or global customer bases, this breadth of number coverage is genuinely hard to match at CloudTalk's price point.

Pricing starts at $25/user/month for the Starter plan with basic call features and analytics. The Essential plan at $30/user/month adds CRM integrations (HubSpot, Pipedrive, Salesforce), which is where most business teams should start. The Expert plan at $50/user/month unlocks advanced call center features like call monitoring, wallboard dashboards, and smart queuing. Phone numbers cost extra (varying by country), and international call rates apply. Compared to Aircall ($30/user for the base plan), CloudTalk offers similar core features at a lower entry price, though Aircall has an edge in CRM integration depth.

Choose CloudTalk if your team makes international calls regularly and needs local numbers in many countries, if you're running a call center that needs routing, recording, and analytics, or if you want solid CRM integration at a more affordable price than Aircall. Skip CloudTalk if you need a unified communications platform with video and messaging, if you're a small team that rarely makes calls (simpler tools like OpenPhone suffice), or if you need enterprise-grade contact center features like workforce management and quality scoring — where platforms like NICE or Five9 are better equipped.

Công cụ liên quan

Is CloudTalk good for small businesses?

CloudTalk works well for small businesses with sales or support teams making frequent calls, especially internationally. The Starter plan ($25/user/month) includes core features like call recording, analytics, and basic integrations. However, CRM integrations and advanced call center features require higher-tier plans ($30-50/user/month). If you're a small team making primarily domestic calls, simpler solutions like Aircall or OpenPhone might offer better value.

Does CloudTalk offer a free plan?

CloudTalk does not offer a free plan, but you can start with a 14-day free trial to fully evaluate the platform's calling features, CRM integrations, and analytics with your team. The trial provides access to all features so you can test call quality, routing setup, and integration depth. Paid plans start at $25/user/month for the Starter plan, which includes core call management, call recording, and basic analytics. The Essential plan at $30/user/month adds CRM integrations with HubSpot, Salesforce, and Pipedrive, making it the recommended starting point for sales teams.

What is the starting price of CloudTalk?

CloudTalk Starter plan is $25/user/month, which includes core calling features, call recording, and basic analytics. The Essential plan at $30/user/month adds CRM integrations with HubSpot, Salesforce, Pipedrive, and Zendesk, along with SMS capabilities. The Expert plan at $50/user/month unlocks advanced call center features like call monitoring, wallboard dashboards, smart queuing, and advanced analytics for managers. Custom Enterprise plans are available for larger organizations with specific requirements. Phone number costs are additional and vary by country, typically ranging from $5-15/month per number.

Bắt đầu từ $19 /tháng

Dùng thử CloudTalk miễn phí →

Liên kết tiếp thị liên kết

Dùng thử CloudTalk miễn phí →

Liên kết tiếp thị liên kết