Freshdesk
Score 88
Freshdesk vs respond.io
respond.io
Score 80
Quick Verdict
Winner: Freshdesk
Freshdesk currently ranks higher for overall value. respond.io remains a strong option for specific workflows.
Freshdesk
Ease of use9.0
Features9.0
Pricing9.0
Support9.0
Overall9.0
respond.io
Ease of use8.0
Features8.0
Pricing6.0
Support8.0
Overall8.0
| Feature | Freshdesk | respond.io | Winner |
|---|---|---|---|
| Starting price | 15 USD | 79 USD | Freshdesk |
| Editor score | 88 | 80 | Freshdesk |
| Category overlap | customer-support | customer-support | Tie |
Choose Freshdesk if...
- - Small to mid-sized businesses needing affordable multi-channel support
- - Teams transitioning from email support to organized ticketing
- - Companies seeking Zendesk functionality at lower cost
Choose respond.io if...
- - E-commerce businesses communicating with customers via WhatsApp and social media
- - Support teams managing conversations across multiple messaging platforms
- - International businesses where customers prefer WhatsApp over email
Is Freshdesk better than respond.io?
Freshdesk currently leads by score, but both tools can be the right fit depending on your use case.
Try Freshdesk Free →
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