KrispCall

KrispCall is the budget-friendly challenger in the cloud phone market, and for small businesses that need international virtual numbers without enterprise pricing, it delivers solid value. After testing it for inbound and outbound calling across multiple countries, the core experience is good—call quality is generally reliable, the IVR and call routing work as expected, and the mobile and desktop apps are clean and responsive. Getting virtual numbers in 100+ countries is straightforward, and the per-number costs ($2-10/month depending on country) are competitive. For startups and small sales teams that need local presence in multiple markets without the $30-40/user/month cost of Aircall or CloudTalk, KrispCall at $12/user/month for the Essential plan is genuinely attractive. The CRM integrations with HubSpot, Pipedrive, and Salesforce cover the most common use cases, and call recording with voicemail transcription adds professionalism that small teams need. SMS and MMS messaging included in the platform reduces the need for separate communication tools. Where KrispCall shows its youth (founded 2020) is in polish and depth. The CRM integrations, while functional, are not as deep or customizable as Aircall's. Advanced call center features like skills-based routing, real-time coaching (whispering), and sophisticated analytics are either limited or absent. Some users report occasional call quality drops, particularly on international routes, though this has improved over time. The platform lacks the track record and enterprise reliability guarantees of established players. We recommend KrispCall for small businesses and startups (2-25 people) that need affordable international calling with virtual numbers and basic call center functionality. It punches above its weight for the price and covers 80% of what most small teams need. As the platform continues to mature and expand its feature set, KrispCall is well-positioned to grow alongside its customers' needs.