Starter
$10
/月
- + 50 tickets/month
- + 3 user seats
- + Live chat and email channels
- + Shopify integration
- + Basic automation
Gorgias
AI-powered helpdesk built specifically for e-commerce brands on Shopify and BigCommerce.
ecommerce
編集部スコア
4.5
開始価格 $10 /月
Gorgias を無料で試す →
アフィリエイトリンク
4.5
優れた選択肢Gorgiasのスコア
使いやすさ
4.6
機能
4.4
コストパフォーマンス
4.6
サポート
4.2
使いやすさ、機能、コストパフォーマンス、サポート、連携性に基づく編集部の評価です。
最適な用途
Shopify and BigCommerce stores processing 500+ support tickets per monthD2C brands looking to automate repetitive order-related inquiriesE-commerce teams that want to measure support's impact on revenueFast-growing brands that need to scale support without proportionally scaling headcountMulti-channel sellers managing customer conversations across email, social, and chat
最適な用途
Shopify and BigCommerce stores processing 500+ support tickets per month
無料トライアル
なし
注目の機能
Deep Shopify and BigCommerce integration with in-ticket order management
実績
2015年から
解決する課題
E-commerce support teams waste enormous time switching between their helpdesk and their store admin. An agent receives a ticket asking about an order, opens a new tab to look up the order in Shopify, copies tracking info, switches back to the helpdesk, and types a response. Multiply this by hundreds of tickets daily, and the inefficiency is staggering. Gorgias eliminates this by embedding the entire store context directly into the helpdesk. Agents see everything they need in one view and can take actions like refunds and cancellations without leaving the interface. The AI automation layer goes further by handling the most common and repetitive tickets entirely without human involvement, freeing agents to focus on complex issues that actually require a human touch. For growing brands, this means scaling customer support without proportionally scaling the support team.
主な機能
- Deep Shopify and BigCommerce integration with in-ticket order management
- AI-powered ticket automation handling up to 60% of repetitive inquiries
- Omnichannel inbox combining email, chat, social, SMS, and phone
- Macros and rules engine for automated ticket routing and responses
- Revenue tracking that attributes sales to support interactions
- Self-service order management portal for customers
- Intent detection and sentiment analysis for incoming tickets
メリット
- + Best-in-class Shopify integration with full order management from the helpdesk
- + AI automation can resolve 30-60% of tickets without human intervention
- + Revenue attribution shows direct ROI of customer support on sales
- + Omnichannel support including social media DMs, SMS, and phone
- + Ticket-based pricing aligns costs with actual support volume
デメリット
- - Expensive compared to general-purpose helpdesks like Freshdesk or HelpScout
- - Ticket-based pricing can spike unpredictably during peak sales periods
- - Heavily optimized for Shopify - limited value for non-Shopify stores
- - Knowledge base and self-service features lag behind Zendesk and Intercom
料金プラン
Basic
$60
/月
- + 300 tickets/month
- + Unlimited users
- + All channels (email, chat, social, SMS)
- + Macros and rules
- + Revenue statistics
Pro
$360
/月
- + 2,000 tickets/month
- + Unlimited users
- + Advanced automation
- + Custom reporting
- + Dedicated success manager
Advanced
$900
/月
- + 5,000 tickets/month
- + Unlimited users
- + Full AI automation suite
- + Custom integrations
- + Priority support
開始価格 $10 /月
Gorgias を無料で試す →
アフィリエイトリンク
総合評価
Gorgias — 強くおすすめ
Gorgias is the dominant helpdesk for Shopify-based e-commerce brands, and for good reason. The Shopify integration is the deepest in the market: agents see complete customer profiles, order history, tracking information, and lifetime value right in the ticket sidebar. They can process refunds, cancel orders, apply discounts, and edit shipping addresses without ever opening the Shopify admin. This alone saves significant time per ticket and reduces errors from context switching.
The AI automation capabilities have become Gorgias's strongest selling point. The platform can automatically detect ticket intent (order status, returns, shipping questions), draft responses using your brand voice and order data, and in many cases resolve tickets without human intervention. Brands report automating 30-60% of their support volume, which fundamentally changes the economics of customer service. The new ticket-based pricing model also aligns costs with actual support volume rather than seat count.
The downsides are real. Gorgias is expensive compared to general-purpose helpdesks, and the ticket-based pricing can become unpredictable during high-volume periods like Black Friday. The platform is heavily optimized for Shopify and BigCommerce, so brands on WooCommerce, custom platforms, or non-e-commerce businesses will find limited value. The knowledge base and self-service features are less mature than competitors like Zendesk. If you run a Shopify store doing significant volume, Gorgias is likely the best helpdesk investment you can make. If you are not primarily an e-commerce business, look elsewhere.
関連ツール
How does Gorgias pricing work?
Gorgias uses a ticket-based pricing model. The Starter plan begins at $10/month for 50 tickets. The Basic plan is $60/month for 300 tickets. The Pro plan is $360/month for 2,000 tickets. The Advanced plan is $900/month for 5,000 tickets. Additional tickets are billed as overages. All plans include unlimited users and all channels. The AI automation add-on is priced separately based on the volume of automated resolutions. This model means small stores pay very little, while high-volume stores pay proportionally more.
Can Gorgias replace Zendesk for an e-commerce store?
For e-commerce support, Gorgias is the stronger choice. It significantly outperforms Zendesk in Shopify integration depth, e-commerce-specific automation, and revenue attribution — three areas that matter most for online stores. Agents can view orders, process refunds, and manage subscriptions directly within tickets, which dramatically reduces handling time. If your business is primarily e-commerce and you use Shopify or BigCommerce, switching to Gorgias typically improves agent efficiency by 30-40% thanks to the deep store integration that eliminates constant tab-switching. The AI automation can handle 30-60% of repetitive tickets automatically, further reducing support costs. Zendesk offers a more mature knowledge base and broader capabilities for non-e-commerce support, so businesses with mixed support needs should evaluate both platforms.
What e-commerce platforms does Gorgias integrate with?
Gorgias offers deep native integrations with Shopify, Shopify Plus, and BigCommerce, including full in-ticket order management where agents can view order details, process refunds, cancel orders, and edit shipping addresses without leaving the helpdesk. It also integrates with Magento, providing core support features with that platform. Beyond e-commerce platforms, Gorgias connects with a rich ecosystem of tools that online stores commonly use: subscription management with Recharge, returns handling with Loop and Returnly, review platforms like Yotpo, email marketing through Klaviyo, shipping logistics via ShipBob, and loyalty programs including LoyaltyLion. The platform also offers a REST API for building custom integrations with any other tools in your tech stack.
開始価格 $10 /月
Gorgias を無料で試す →
アフィリエイトリンク
Gorgias を無料で試す →
アフィリエイトリンク