Nextiva

Nextiva has built its reputation on reliability and customer support, and both continue to be genuine differentiators in the business communications market. The 99.999 percent uptime SLA is not just marketing; Nextiva operates its own network of data centers and consistently delivers the voice quality and reliability that businesses depend on for sales calls, customer support, and daily operations. For companies where phone system downtime directly impacts revenue, this reliability is worth paying for. The unified communications approach consolidates VoIP calling, video conferencing, team messaging, and contact center features into a single platform with one admin console and one bill. This eliminates the complexity and cost of managing separate vendors for each communication channel. The auto-attendant and call routing features are well-implemented, giving even small businesses a professional phone presence with custom greetings, menu options, and intelligent call distribution. Customer support deserves special mention. Nextiva's US-based support team is consistently rated above competitors, with knowledgeable agents who can help with everything from initial setup to complex call flow configuration. For small businesses without dedicated IT staff, this support quality is invaluable during implementation and ongoing management. The pricing structure has been updated with the Digital, Core, Engage, and Power Suite tiers. The Essential plan starts at approximately 18.95 dollars per user per month with annual billing, including unlimited calling within the US and Canada, voicemail, and basic features. The Professional plan at 22.95 dollars per user per month adds video conferencing and team messaging. Enterprise and Ultimate tiers add contact center capabilities. Where Nextiva falls short is in video conferencing, which lacks the polish and feature depth of Zoom. The mobile app, while functional, occasionally has performance issues that can be frustrating for mobile-first users. Contract commitments are typically required, which limits flexibility for businesses unsure about their long-term needs. For small to mid-sized businesses prioritizing voice quality, reliability, and comprehensive unified communications with excellent support, Nextiva is one of the strongest choices available. The reliability and support quality make Nextiva a platform that businesses can confidently build their communications infrastructure around for years to come.