Freshdesk
Score 88
Freshdesk vs Help Scout
Help Scout
Score 84
Quick Verdict
Winner: Freshdesk
Freshdesk currently ranks higher for overall value. Help Scout remains a strong option for specific workflows.
Freshdesk
Ease of use9.0
Features9.0
Pricing9.0
Support9.0
Overall9.0
Help Scout
Ease of use8.0
Features8.0
Pricing9.0
Support8.0
Overall8.0
| Feature | Freshdesk | Help Scout | Winner |
|---|---|---|---|
| Starting price | 15 USD | 25 USD | Freshdesk |
| Editor score | 88 | 84 | Freshdesk |
| Category overlap | customer-support | customer-support | Tie |
Choose Freshdesk if...
- - Small to mid-sized businesses needing affordable multi-channel support
- - Teams transitioning from email support to organized ticketing
- - Companies seeking Zendesk functionality at lower cost
Choose Help Scout if...
- - Growing businesses (10-50 employees) prioritizing customer relationships
- - Teams transitioning from shared email inbox to proper helpdesk
- - Companies wanting personalized support without enterprise complexity
Is Freshdesk better than Help Scout?
Freshdesk currently leads by score, but both tools can be the right fit depending on your use case.
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