Freshdesk

[ES] Yes, Freshdesk is one of the best helpdesk options for small businesses. The free plan supports up to 10 agents with core ticketing, email support, and knowledge base features — making it genuinely useful for small teams just starting with helpdesk software, not just a limited trial. As your support operation grows, the Growth plan at $15/agent/month adds automation rules, SLA management, collision detection, and multi-channel support at an affordable price point. The intuitive interface means minimal training is needed, and most teams are productive within their first day. Freshdesk delivers Zendesk-level functionality at a fraction of the cost, making it the highest-value helpdesk for growing businesses.

[ES] Yes, Freshdesk offers one of the most generous free plans in the helpdesk category, supporting up to 10 agents with email ticketing, a knowledge base for customer self-service, ticket trend reporting, and basic collaboration features. This free tier is genuinely functional for small teams — many businesses run their entire support operation on it without needing to upgrade. When you need more advanced capabilities, the Growth plan at $15/agent/month adds automation rules, SLA management with escalation policies, collision detection to prevent duplicate responses, and support across email, phone, chat, and social media channels. The Pro plan at $49/agent/month unlocks the Freddy AI chatbot, advanced reporting, and custom roles.

[ES] Freshdesk's free plan supports up to 10 agents with core ticketing and knowledge base features at no cost. Paid plans start at $15/agent/month for the Growth plan, which adds automation, SLA management, collision detection, and multi-channel support. The Pro plan at $49/agent/month unlocks the Freddy AI chatbot, custom roles, customer satisfaction surveys, and advanced reporting dashboards. The Enterprise plan at $79/agent/month includes skill-based routing, audit logs, IP whitelisting, and enterprise-grade security features. All paid plan prices are billed annually, with monthly billing available at higher rates. Every tier includes Freshdesk's core ticketing system, knowledge base, and mobile app for managing support on the go.