Freshdesk
Score 88
Freshdesk vs Zendesk
Zendesk
Score 90
Quick Verdict
Winner: Zendesk
Zendesk currently ranks higher for overall value. Freshdesk remains a strong option for specific workflows.
Freshdesk
Ease of use9.0
Features9.0
Pricing9.0
Support9.0
Overall9.0
Zendesk
Ease of use9.0
Features9.0
Pricing7.0
Support9.0
Overall9.0
| Feature | Freshdesk | Zendesk | Winner |
|---|---|---|---|
| Starting price | 15 USD | 55 USD | Freshdesk |
| Editor score | 88 | 90 | Zendesk |
| Category overlap | customer-support | customer-support | Tie |
Choose Freshdesk if...
- - Small to mid-sized businesses needing affordable multi-channel support
- - Teams transitioning from email support to organized ticketing
- - Companies seeking Zendesk functionality at lower cost
Choose Zendesk if...
- - Mid-sized to large companies with complex support operations
- - Businesses requiring extensive customization and integrations
- - Teams managing high ticket volumes (1,000+ tickets/month)
Is Freshdesk better than Zendesk?
Zendesk currently leads by score, but both tools can be the right fit depending on your use case.
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