OpenPhone

OpenPhone has reimagined what a business phone system should look like for modern, remote-first teams. Rather than adapting legacy PBX concepts for the cloud, OpenPhone built a collaborative communication tool from scratch, and this fresh approach shows in every aspect of the product. The shared phone number concept is the most compelling feature. Unlike traditional systems where calls go to one person's extension, OpenPhone lets teams share numbers with full visibility into call history, messages, and notes. Everyone on the team can see the context of previous interactions before picking up a call or responding to a text. This eliminates the black hole of customer communication where one person handles a call and nobody else knows what was discussed. AI call transcription and summaries are well-implemented, automatically generating post-call notes that capture key points without manual effort. For sales teams or support teams handling dozens of daily calls, this eliminates hours of note-taking and ensures important details are documented consistently. The built-in mini-CRM with contact management keeps everything in one place, reducing the need for a separate CRM for teams with straightforward customer management needs. Pricing is exceptionally competitive. The Starter plan at 13 dollars per user per month includes one phone number, unlimited calling and texting within the US and Canada, and core collaboration features. The Business plan at 23 dollars per user per month adds shared numbers, AI transcription, and advanced features. Compare this to Aircall at 30 dollars or RingCentral at similar price points, and OpenPhone delivers more collaborative value at a lower cost. The limitations are honest trade-offs of OpenPhone's focused approach. There is no video conferencing, so teams needing video will still need a separate tool. International number availability is limited compared to platforms with global presence. Call center features like IVR trees, queue management, and workforce optimization are basic, making OpenPhone unsuitable for large support operations. For small to mid-sized teams, particularly those that are remote or distributed, that want a modern, collaborative business phone system at a competitive price, OpenPhone is an outstanding choice. It is particularly well-suited for sales teams, agencies, and service businesses where every team member needs context on customer interactions.