Help Scout
Score 84
Help Scout vs Zendesk
Zendesk
Score 90
Quick Verdict
Winner: Zendesk
Zendesk currently ranks higher for overall value. Help Scout remains a strong option for specific workflows.
Help Scout
Ease of use8.0
Features8.0
Pricing9.0
Support8.0
Overall8.0
Zendesk
Ease of use9.0
Features9.0
Pricing7.0
Support9.0
Overall9.0
| Feature | Help Scout | Zendesk | Winner |
|---|---|---|---|
| Starting price | 25 USD | 55 USD | Help Scout |
| Editor score | 84 | 90 | Zendesk |
| Category overlap | customer-support | customer-support | Tie |
Choose Help Scout if...
- - Growing businesses (10-50 employees) prioritizing customer relationships
- - Teams transitioning from shared email inbox to proper helpdesk
- - Companies wanting personalized support without enterprise complexity
Choose Zendesk if...
- - Mid-sized to large companies with complex support operations
- - Businesses requiring extensive customization and integrations
- - Teams managing high ticket volumes (1,000+ tickets/month)
Is Help Scout better than Zendesk?
Zendesk currently leads by score, but both tools can be the right fit depending on your use case.
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